The Influence of Emotional Intelligence on Service Delivery

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Author	Nyerere K. Joseph, Barasa P. Wawire
ISSN	2307-2466
On Pages	8-13
Volume No.	4
Issue No.	1
Issue Date	February 01, 2020
Publishing Date	February 01, 2020
Keywords	Emotional Intelligence, Self Management, Self Awareness, Social Awareness, Social Skills

Abstract

In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.

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